Stephen Richards

Head of Logistics EMEA
AO World

Stephen has been at AO World for over 9 years and has held a number of roles. He is currently Director of Logistics for AO.de and is responsible for ensuring that AO customers get an exceptional delivery experience in its international business. AO’s philosophy is built around the customer experience and their in-house logistics is a key component of delivering that moment of difference for AO’s customers.

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda

Redefining the customer experience: Cross-Device, Cross-Screen & Cross-Border

Tuesday, February 7th, 2017

3:05 PM (English language) Omni-channel delivery methods: Which is best for your business?

Assessing what delivery methods the customer actually wants
Embedding order tracking capabilities to enhance customer belief in your integrity to deliver on-quality and on-time
How to overcome the challenges of operating an e-commerce supply chain
How to meet the rapidly changing delivery expectations of e-commerce customers
How creating a meaningful customer experience can help drive sales